Shipping Policy
At Susan & Diane Portland, our goal is to ensure dependable and efficient delivery for every order. This shipping policy explains our delivery timelines, shipping costs, and handling process so customers know exactly what to expect.
Delivery Timeframes
Orders are typically prepared and dispatched within 24 to 72 hours after payment confirmation. Once shipped, parcels generally reach their destination within 5 to 14 business days. Actual delivery times can be influenced by factors such as:
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Weather disruptions
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Peak shopping seasons or increased order volumes
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Customs processing, where applicable
Free Shipping
All orders placed with Susan & Diane Portland qualify for free shipping. There are no minimum purchase requirements, and no shipping charges apply, regardless of destination. This is part of our effort to keep shopping straightforward and hassle-free.
Shipping Process
Products are shipped directly from our supplier. This allows for efficient handling, reduced processing delays, and consistent quality checks before dispatch.
Order Handling
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After placing an order, customers receive an email confirming purchase details.
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Orders are prepared and shipped within 24 to 72 hours.
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Once dispatched, a tracking email is sent so the shipment can be followed easily.
Tracking Your Order
Every order from Susan & Diane Portland includes tracking. The tracking number provided by email allows customers to monitor the shipment’s progress and estimated arrival through our website.
Customer Support
For any questions regarding shipping or an existing order, our support team is available to assist. You can reach us at:
support@susandianeportland.com
We aim to respond promptly and professionally to all inquiries.
Delays and Special Circumstances
Although we make every effort to meet the stated delivery estimates, delays may occasionally occur due to circumstances beyond our control, including:
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Customs inspections
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Extreme weather
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Events classified as force majeure
Susan & Diane Portland cannot be held responsible for these delays, and we appreciate your patience should they arise.
Final Note
Susan & Diane Portland is committed to delivering a smooth and reliable online shopping experience, including timely order fulfillment. Should you require further information or assistance, please contact us at: